Today I want to address a growing problem that I have noticed in out quant little corner or the word. Professionalism & Courtesy in the workplace. First lets define those words shall we.
Professionalism: “A high standard of professional ethics, behavior and work activities while carrying out one's profession (as an employee, self-employed person, career, enterprise, business, company, or partnership/associate/colleague, etc.). The professional owes a higher duty to a client and is required to put the interest of the client ahead of his/her own interests.”
Courtesy: “Is the gentle politeness and courtly manners one presents to others.”
Business owners and their employees have been getting worse and worse as far as rudness goes as time has went on and I feel that it is time for this to stop! Small towns do seem to see this more often then larger areas, and I know right now a bunch of you are saying.. no we don’t, but yes we do. Think about it. Most of us excuse this sort of behavior and caulk it up to them having a bad day or not feeling at the top of their game but in reality, how often do we go into the same businesses? Once a week? One a month?
If you are greeted with the same manors and welcomeness you were the last time, I am guessing it isn’t a bad day or feeling under the weather but that that person needs a major attitude adjustment and needs to learn how to better deal with the public, or find a job where they don’t!
I know we all remember the saying, “The Customer is Always Right.” Well this isn’t always true, there are times not to treat customers with the respect they deserve but they are very special circumstances. If you or your business are lucky enough to have customers walking through your door, then each and everyone of you needs to treat them like gold! Because in the long run, they are. They are the people who buy your merchandise, food, and services. They are the ones allowing you to have a business. They are the ones you should WANT to be nice too!